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  • What is the return/exchange policy?
    Due to hygenic reasons, Pipe Merchant is unable to offer returns or exchanges. In order to ensure you have chosen a good pipe for yourself, check out our "How to Choose a Pipe" page for some helpful information and tips to ensure you are happy with your purchase.
  • Where is Pipe Merchant based?
    We are a proudly Canadian company based in Oakville, Ontario. We strive to curate handcrafted, good quality pipes for all types of smokers. Please feel free to reach out if you have any questions!
  • Where do you ship from? How fast will I get my order?
    We ship from our offices in Oakville, Ontario. We will work hard to ensure it is delivered as soon as possible, but please expect up to 5 business days for your order to arrive.
  • Does the Finish Affect the Smoking Characteristics of a Pipe?
    The finish of a pipe has a modest impact on the way a pipe smokes, but it is a factor nonetheless. Smooth pipes, though most people find them to be the most attractive, tend to smoke hotter than other finishes. Rusticated (rough finish created with tools) and sandblasted pipes will smoke a bit cooler, usually. The reason that the rougher finishes tend to be a bit cooler is two-fold. First, these finishes have more exposed surface area on the outside, which allows more heat to radiate out of the pipe. Also, especially in the case of sandblasted pipes, the rough finishes will usually remove some of the softer parts of the briar. The softer material tends to hold heat in more than the hard wood. The bottom line is that since the effect is not all that great, and that there are other things can make a much bigger difference, a smooth or rough finish is no guarantee of a hotter or cooler smoke.
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