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  • What is the return/exchange policy?
    Due to hygenic reasons, Pipe Merchant is unable to offer returns or exchanges. In order to ensure you have chosen a good pipe for yourself, check out our "How to Choose a Pipe" page for some helpful information and tips to ensure you are happy with your purchase.
  • Where is Pipe Merchant based?
    We are a proudly Canadian company based in Oakville, Ontario. We strive to curate handcrafted, good quality pipes for all types of smokers. Please feel free to reach out if you have any questions!
  • Where do you ship from? How fast will I get my order?
    We ship from our offices in Oakville, Ontario. We will work hard to ensure it is delivered as soon as possible, but please expect up to 5 business days for your order to arrive.
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